Saddle Problems

Due to continued use of ill fitting saddles, it is easy to see the advanced stages of muscle wastage: The condition of the horses back (top line) is usually a reflection on how well his saddle fits, this has a direct bearing on his performance, movement, attitude and well being.

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Horses Back Shapes

Horses are either born left or right handed just as we humans are. For a Horse to be Right Handed means that are stronger, wider on the right side of their body. As they have four legs and not two as we humans do; a right handed horses usually finds the left rein easily to work

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Horse Clinics

Assessment will take up to 1 hour per horse, or 3 hours for a group of 5 horses. A small flat area is required to work the horse. We provide our clients with a complete back up service and supply as much support and assistance as they need.

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Citori Products

Please head over to the Contact Page With horse or Saddle enquirys

EQUESTRAIN PROUDCTS

Items for sale - Please Contact Anthea for futher information
Have a look at citori onTrademe Or on Bid Bug, New Zealands Newest Online Trading site

SOCIAL FEED

Keep up todate with citoi saddles monthly facebook prize giveaway

CITORI SADDLES SPECIAL

A FREE Saddle Fitting; Value $120.00
On Selected Saddles as listed below
Dates: 17, 18, 19, 20 June 2016
Areas: Auckland, Waikato, Whangarei, Northland

This Offer Is A One Off, For A Limited Time Only,
There is No Obligation to Purchase Whatsoever.

For a FREE Saddle Fitting bookings ($120.00) or if you have any enquires Contact:
Anthea: info@citorisaddles.co.nz 027 6688888

Our Pay as You Ride Options is available From $700.00 Deposit
Interest Free Terms up to 24Mths
Note Terms and Conditions Do Apply

Citori General Purpose Saddles
1 x 14.5” Citori Pony GP
Black/White Piping & Stitching
Price $1650.00 As New Condition

1 x 17.5” Citori GP Turnout
Black/White Piping & Stitching
Price $2150.00 Brand New

1 x 17.5” Citori GP Turnout
Black/Black Piping & Stitching
Price $2100.00 Brand New

1 x 18” Citori GP
Black/Black Piping & Stitching
Price $2100.00 Brand New

Citori D’oll Dressage Saddles
1 x 17” Dark Brown D’oll Wool Packed
$2500.00 As New Condition

1 x 18” Black Wool Packed
$2850.00 Brand New

Citori Fenmore Saddles 2nd Hand
1 x 19” GPD Black
$2400.00 Excellent Condition

1 x 18.5” Dressage Black
$1950.00 As New Condition
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I am in the following areas:
Auckland, Waikato, Whangarei 17th-20th June.

If you would like a FREE Trial Ride in one of our Citori Saddles or Saddle Fitting
For Bookings, Queries or to request a No Obligation FREE information Pack.
CONTACT Anthea: Email info@citorisaddles.co.nz or send a Txt 027 6688888

SADDLE FITTING: For Any Brand
TRIAL RIDE OUR CITORI SADDLES: FREE no obligations to purchase what so ever.
NEW ASSESSMENT: $120.00 If a New Citori Saddle is purchased then this fee is credited off the price of the saddle
RE ASSESSMENT: $85.00 I must have seen you and your horse before.
NEW SADDLE FIT- 3 MTH RECHECKS: FREE with any New Saddle purchase.
Citori Saddles: PAY AS YOU RIDE
Interest Free
Terms 3mths up to 24mths
Deposit are from $700.00 or you can arrange pay this off.
This is not funded by any finance company, we fund this ourselves
CONTACT Anthea: Email info@citorisaddles.co.nz or send a Txt 027 6688888
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Jacob Burton and Nyssa Carter like this

Chris Gardner-BowlesAre you coming to Dunedin anytime soon?

2 weeks ago

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Fiona HurrenreidHow bout the west coast Anthea Burton, hokitika greymouth Westport reefton etc,,,

2 weeks ago

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JUNE 2016 Citori Saddles Facebook Prize Giveaway
Cavallino Sheepskin Half Pad

To Be In To WIN!...
1. LIKE: Tick the box
2. SHARE This Post: On your Face Book Page
3. COMMENT on this original post what colour you would like if you win this draw.

TO BE DRAWN 30 JUNE 8.30PM APROX

To Join Citori Saddles Group
www.facebook.com/groups/citorisaddles/
Open to NZ Residents, Clients & Members. This is a draw so everyone gets an equal chance to win the prize.

1 Entry Only Per Person.
Share this Post and let all your friends know!

1 X Cavallino Sheepskin Half Pad $175.00
Sheepskin, Rolled front and back, Quilted Saddlecloth.
Colour: White, Black, Brown pending stock availability . Full Size

These unique saddlecloths are made from fine quality merino sheepskins, specially selected for density. The sheepskin also assists in absorbing any excess moisture.
Designed for cushioning between the horse and saddle, therefore reducing pressure points and protecting the horse's back. The newly designed clear spine, avoids pressure to the horse’s spine.

1. Will suit most back shaped horses.
2. Recommended due to the wonderful benefits offered for all types of riding.
3. Recommended for use on its own or to be used on top of a thin saddle blanket.

It is not recommend for use:
1. On top of a thick saddle blanket, this could make your saddle fit to tight, or sit to high off the horses back
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Janetta Rowlands, Ro Harris and 23 others like this

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Ranique WakemanBlack please😍

3 weeks ago
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Mackenzie ClearwaterWhite please

3 weeks ago
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Lesa CheesmanBrown please ☺️

3 weeks ago
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Michelle GollagherWhite please :)

3 weeks ago
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Tania BakerBlack please 😃

3 weeks ago
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Nyssa CarterBlack please

3 weeks ago
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Cassie HodderBlack please :)

3 weeks ago
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Tania BrillBrown please

3 weeks ago
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Nicole GirvanWhite plz

3 weeks ago
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Helen BriderBlack please 😊

3 weeks ago
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Amy ParkerWhite please

3 weeks ago
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Janet McDonaldBlack please

3 weeks ago
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Jaimee HendersonWhite please!!

3 weeks ago
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Lucy LivingstoneWhite please

3 weeks ago
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Megan EvansBlack please! 😍☺️

3 weeks ago
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Kendra Muirblack please

3 weeks ago
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Stephanie FamiltonWhite please

3 weeks ago
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Cathey Powellblack thankyou.

3 weeks ago
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Kimberley GrayWhite please :)

3 weeks ago
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Claire McKennawhite please

3 weeks ago
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Bonnie Thomas-HorsewoodI would totally love to have one of these lovely Cavallino Sheepskin Half Pads in (Black) please, very nice 😊🐴

3 weeks ago
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Olivia RobsonBlack please :)

3 weeks ago
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Hannah KeeltyBlack please

3 weeks ago
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Michaela GuyI'd be happy to win one of these in black or brown please. 🐴🐴❤️

3 weeks ago
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Aydah-Rae BergerBlack please

3 weeks ago
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I am in the following areas:

Dates: 5th – 12 JUNE
NORTH ISALND: Auckland, Waikato, Taupo, Rotorua, Napier, Wellington, Palmerston North, New Plymouth.

If you would like a FREE Trial Ride in one of our Citori Saddles or Saddle Fitting:

For Bookings, Queries or to request a No Obligation FREE information Pack.
CONTACT Anthea: Email info@citorisaddles.co.nz or send a Txt 027 6688888

SADDLE FITTING: For Any Brand
TRIAL RIDE OUR CITORI SADDLES: FREE no obligations to purchase what so ever.
NEW ASSESSMENT: $120.00 If a New Citori Saddle is purchased then this fee is credited off the price of the saddle
RE ASSESSMENT: $85.00 I must have seen you and your horse before.
NEW SADDLE FIT- 3 MTH RECHECKS: FREE with any New Saddle purchase.

Citori Saddles: PAY AS YOU RIDE
Interest Free
Terms 3mths up to 24mths
Deposit are from $700.00 or you can arrange pay this off.
This is not funded by any finance company, we fund this ourselves

CONTACT Anthea: Email info@citorisaddles.co.nz or send a Txt 027 6688888
... See MoreSee Less

CONGRATULATIONS TO
ALISON TANNER KAIKOHE OUR FACEBOOK WINNER.

MAY 2016 Citori Saddles Facebook Prize Giveaway $122.50

1 Pair: Blue Tag Black Stirrup Leathers Web Backed $65.00
Soft leather stitched & numbered

1 x Tin Classic Lincoln Leather Dressing $29.00
Water Resistance dressing allowing mud sweat to be easily removed “perfect for winter”
Protects new leather, renovates old leather

1 x Lincoln Glycerine Tub Soap $28.50
The perfect product for cleaning leather tack
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Janis Cleghorn, Katie Grimme and 11 others like this

Alison TannerThankyou so much, absolutely stoked😃

4 weeks ago   ·  1
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Most Equestrian Business, Organisations or Services have received some kind of bullying or slanderous attack via the Internet or Facebook usually by a disgruntled client or from other people who are sympathetic and believe what is been said to be factual.

Personally I don’t have an issue with this providing its Constructive Criticism, Polite and FACTUAL.
These Complaints can bring about good changes within a business, it challenges you the owners to improve your business and service.

Over the past week I have had a couple of clients contact me who are concerned over my recent attack on facebook.
This involves a client who’s refund request was declined; who posted presumably to gain support through a group that I am blocked from.
Some of the group’s members over the past 4 years have continually posted a lot of misleading statement, slander, and threatened me including threats of physical violence Some of these people I have never meet and some are well known disgruntled x clients.

Due to the serious nature of their post; some have received letters from my lawyer and Facebook has removed their post or their groups.

A copy of my email to this client outlining the reason why I have refused her request for a refund is below for everyone to read.

26/4/16

Hi Beth

I am very sorry you are unhappy with your saddle.

I have made every effort to get back down to see you for a recheck, unfortunately I had to cancel my trip down for April as advised.
I have requested numerous time that you send me some photos of your saddle on your horses back so I can assess the fit. You have advised you didn’t have time and you have not replied back to my other request.

I have checked the details of you saddle which was delivered to you on 21 January 2016.
Under our terms and conditions you have a 7 days right of return for any reason as from your delivery date.
You contacted me on the 21 February advising the saddle didn’t fit and when I asked if your mare had gained weight you said yes.

I am very sorry but you request for a refund is out of our 7 day terms for a refund.
This was explained to you at your assessment in detail “terms and conditions” and you received a copy of the terms and conditions along with your invoice and other information.

Options For You Consideration

I am more than happy to assess the fit via photo as I have previously requested.

You can waiting intill I come back down. My next visit down is pending intill there is enough (3 clients) bookings to cover the cost of the airfares and travel expenses. My 2 clients who postponed in April are looking to reschedule in a couple of months.

If you know what adjustment are required for your saddle fit, I am more than happy to get this done at my expense as per our terms and conditions.

If you are prepared to pay the difference between a Saddle Fit Recheck $85.00 and the cost for me to get down, I will come down at your convenience. You would have to collect and return me from the airport or organise a shuttle and possible motel.

OR: I can offer to sell your saddle on behalf.
My commission is normally xxx (minimum xxxx); I would be prepared to sell your saddle on xxxx commission to cover my cost and would need to send the agreement form.

If I can be of any further assistance or if you have any queries please email me direct; info@citorisaddles.co.nz

Regards Anthea

CITORI SADDLES REFUND POLICY For New Saddles
1. 7 Day Right of Return for any reason. Normal riding marks (wear and tear) is acceptable.
2. 8 days is too late to ask for a refund; I would offer to sell on behalf if you changed your mind regardless of the reason.
3. Refunds can take up to a couple (2-3) week to be paid out; the saddle is sent back or I will re-sell it if I have a buyer for it.

EVERYONE HAS
1. A 3 Month Saddle Adjustment Cover regardless of the reason; meaning I pay for any adjustments if required.
2. For some horses who require a longer than 3 months to redevelop there top line I offer an extension.
These horses are under our recovery programme and or padding system and most will have advanced muscle atrophy (wastage) on their top line. I would rather adjust their saddles once they have redeveloped a healthier back shape.

Our Terms and Conditions Do Apply.
NEW client are told about our Refund Policy at the saddle fitting assessment, on delivery of their saddle plus they receive a copy of the terms and condition along with their invoice.

IF A REFUND REQUEST DOSNT MEET OUR TERMS AND CONDITONS
Then I will try to the best of my ability to offer an option so both parties are happy within reason.

I don’t have an issue with refunds, proving it meets our terms and conditions.
The issue I have is when someone decides for whatever reason our terms and conditions No Longer Apply To Them.

Personally I don’t care what people have to say except I draw the line at post of personally threats , misleading statements, slander; or unauthorised use of my trademarks or copywriters.

This is 100% unacceptable; It breeches Facebooks Rules and it’s against NZ Law and suable.

OPINIONS, IDEAS, QUESTIONS
I hope I have made the right choice to bring this out into the open; but the days of the “client is always right” are long over.
I have endured these bullying tactics for the past 4 years.

If anyone has an opinion, or would like to ask a question, or if you have some constructive criticism you are welcome to express and post it here or email me direct info@citorisaddles.co.nz

I will do my best to answer you factually.

Thank You
Anthea Burton

Here are some reason why I have declined a refund over the past few years.
The client is out of their 7 day right of return
The saddle has been badly damaged
The client has purchased a new horse for which the saddle was not originally purchased for.
The saddle is not the originally saddle that I sold to the client.
The saddle is not my brand.
The horse has gain a lot of weight (gone from a nice healthy body weight to gross)
The horse has lost a lot of weight (Gone from a nice healthy body weight to skinny)
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Tania Baker, Libby Ker and 23 others like this

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Sonja MorsI have and had no problems with your terms and conditions for my saddles. You explained them to me clearly and they are on our sales document.

2 months ago   ·  2

2 Replies

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Nic GreeneSaving to read later 😊 very limited wifi.

2 months ago   ·  1
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Sandra Clarkegood for you, your letter is fair and you have tried to find solutions, Dont let this taint your view on "The "Customer' because there is always going to be that customer! Really impressed with your business and wish you all the best. Ps thats all i have to say😊👍

2 months ago   ·  2

1 Reply

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Marina De WitFB is a horrendous beast for a lot of businesses, good on you Anthea Burton we have done business several times, I am always amazed that people can't sort out issues without slandering stuff over the Internet. All the best.

2 months ago   ·  2
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Anthea BurtonI guess my clients message threatening " Of Certain Peoples Names" may have given her the belief that I would have give in to her demands. Thank you for your comments.

2 months ago   ·  4
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Jacob BurtonHi mum. I am really proud of this post and your terms are more then fair☺

2 months ago   ·  3

1 Reply

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Raewyn BraithwaiteWell done. Good on you.

2 months ago   ·  3

1 Reply

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Lola RogersLove my saddle Anthea...thankyou so much for the effort you have put in for me...I appreciate you xxx

2 months ago   ·  2

1 Reply

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Josi RiddleGood on you for bringing this out into the open, I appreciate all the great service over the years and count myself lucky to live just up the road from you. Cheers from the Riddle crew.

2 months ago   ·  4

1 Reply

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Alison TannerWell done for sticking to your guns, I saw all this slander on the fb page at the same time as ordering a saddle from you, I did have concerns, but having met you, seen the saddles, and read the terms and conditions, I felt I would carry on with the purchase. Just looking forward to the arrival of my new saddle. Chin up and don't let them get you down. 😊

2 months ago   ·  3

1 Reply

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Jo-Ann Windlebournekeep the communication lines open to ensure people what's happening, we all appreciate that :)

2 months ago   ·  4

1 Reply

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Tina-Mark PortangerWell said Anthea. I have seen you bend over backwards to get something right for the horse, spend hours trying to help a horse and rider. Have seen most horses progress under your saddles. Have seen you drive all hours of the night/day/weather to get to a client to help them out. I'm so pleased you have posted this. xxx

2 months ago   ·  4

1 Reply

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Nic GreeneComplete thumbs up from me, when I was having problems with the first saddle I brought, the first words you said to me were, "What do you want to do, Nic?" - not hard luck, or you'll have to sell it, or I'll offer you this "lesser" amount....... just helped me into a saddle better suited to me (wasn't a horse fit problem, was a Nic fit problem) - thank you for that support.

2 months ago   ·  2

3 Replies

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Bethany Phillipsphotos to fit a saddle??............... oh dear

2 months ago

1 Reply

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Amanda ParkerCan't fault your service. Love all my saddles and so do my horses! And I know if I have an issue you'd fit me in, in a flash. Keep up the good work x

2 months ago   ·  1

1 Reply

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Brenda HattinghYour saddles are wonderful, saving up to buy one. Ridden really gated horses in your saddles and it feels like riding on a cloud..love these saddles so much :)

4 weeks ago   ·  1
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Anthea BurtonGosh that sound like fun a gated horse we have a special coming up this month so watch out for it. Thank you for your lovely comments

4 weeks ago
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Jo-Ann Windlebournejust wondering if the St Lourdes saddles are flock or foam packed ? thanks

4 weeks ago

6 Replies

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Sally HunterLove MY Saddle.

3 weeks ago   ·  1

3 Replies

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CONGRATULATIONS To Michelle Johnson you are our winner. FEBRUARY 2016 Citori Saddles Facebook Prize Giveaway
CAVALLINO SUMMER RUG WHITE COMBO
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Susan Whyte, Molly Prince-Johnston and 23 others like this

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Karli ColmerCongratulations! :)

4 months ago
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Maria HardyCongratulations Michelle, :-) :-)

4 months ago
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Lindsay FinanCongratulations

4 months ago
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Michelle JohnsonSpider loving his new cover

4 weeks ago   ·  2
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Anthea Burtonhe looks nice and warm thanks Michelle for posting a photo of your Facebook Prize February 2016

4 weeks ago
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